Call Center Supervisor

Call Center Supervisor Jobs in Dubai, UAE

Job Description

As a Call Center Supervisor, you will be responsible for overseeing the daily operations of the call center team. Your primary duties will include:

• Tracking and monitoring the team’s daily operations and gathering feedback to generate daily reports for management.
• Assigning queues and workload.
• Meeting operational KPIs.
• Checking project statuses and updating management on the performance of each project.
• Handling escalations with clients.
• Interacting and coordinating with other Group Business Units concerning escalations.
• Assisting the Contact Center Manager with upcoming projects and ongoing plans to achieve team and department goals.
• Maximizing the utilization of resources and agents.
• Receiving inbound calls, emails, and live chats through the call center application as needed.
• Coaching and mentoring the team.
• Performing tasks commensurate with the role.

Requirements

• Relevant Education Degree
• 3 years of experience in a senior/supervisory role in a contact call center
• Fluency in Arabic and English
• Approachable personality
• Outstanding leadership, interpersonal, and problem-solving skills
• Excellent verbal and written communication skills
• Effective listening skills
• Ability to adapt to change and multitask
• Advanced skills in Microsoft Office
• Excellent time management
• Strong team leadership abilities

Benefits

• Employment Visa
• Paid Annual Leave
• Medical Insurance for self & dependents
• Return air ticket every two years for self & 3 dependents.