PURPOSE
As a Fleet Call Center Supervisor, your main responsibility is to oversee and manage the operations of the call center for a fleet management company. This role requires a combination of leadership, communication, and problem-solving skills to ensure efficient and effective customer service. You will lead and manage a team of call center agents, ensure the smooth operation of the call center, resolve customer inquiries and issues, analyze data to identify areas for improvement, and foster a positive work environment.
MAIN ACCOUNTABILITIES
Required Skills and Qualifications :