Call Center Manager

Responsibilities:

• Memorizing the prices and features of each offer.
• Confirming customers' language preferences as you assist them.
• Addressing queries, complaints, and recommendations furnished by customers.
• Redirecting customers to the pertinent department, if needed.
• Deferring to management in instances of uncertainty.
• Processing exchanges and refunds in ways congruent with our policies.
• Providing customers with details of supplementary products or services that may suit their needs.
• Monitoring call and mail histories to ensure that all customers have been assisted.
• Searching for commonalities in customer feedback to inform recommendations regarding our offerings.
• Administering and receiving customer surveys on occasion.