Call Center Agent(UAE National)

Job Responsibilities:

• Answering customer calls and inquiries accurately.
• Providing correct information and guiding the caller to the appropriate procedure (whether it’s a request, complaint, inquiry, etc.).
• Transferring cases to the relevant departments if necessary.
• Recording caller notes and following up on inquiries when needed.
• Adhering to the authority’s policies, procedures, and workflows.
• Using professional and polite language in communication.
• Reporting frequent inquiries or common issues.
• Suggesting improvements or ideas to enhance service quality.

Desired Candidate Profile:

• Courtesy and effective communication.
• Patience and endurance.
• Quick thinking and problem-solving.
• Good knowledge of the authority’s procedures.

Employment Type: Full Time

Company Industry:

• Call Center
• BPO
• KPO
• Outsourcing

Department / Functional Area:

• Helpdesk
• Customer Service
• Telecalling

Keywords:

• Customer Service Representative
• Support Specialist