Call center agent - Norwegian speaking

Intermediate School (General (College Proprietary))

Nationality: Any Nationality

Vacancy

Job Description

1. Customer Inquiries: Handle a high volume of inbound customer inquiries through phone, email, or chat. Provide accurate information on products, services, promotions, and company policies.
2. Product Knowledge: Maintain a strong understanding of Company’s product offerings, promotions, delivery processes, and return policies to assist customers in making informed decisions.
3. Order Support: Assist customers with the ordering process, including order tracking, confirming delivery schedules, and resolving any delivery-related issues.
4. Complaint Handling: Address and resolve customer complaints or issues promptly and professionally. Escalate complex issues to supervisors or other departments as necessary.
5. Cross-Department Collaboration: Work closely with other departments (e.g., logistics, sales, and product teams) to resolve customer issues, including delivery problems, stock availability, and product inquiries.
6. Customer Feedback: Collect and document customer feedback during interactions to identify areas for improvement in customer experience and product offerings.
7. Cultural Sensitivity: Leverage your knowledge of European cultures to tailor your communication approach, ensuring clarity and empathy with customers from diverse backgrounds.
8. CRM Management: Accurately record customer interactions, inquiries, and resolutions in Company’s CRM system to maintain up-to-date customer information.
9. Follow-Up: Follow up with customers as needed to ensure their issues or questions are fully addressed and that they are satisfied with the outcome.
10. Sales Support: Offer product recommendations and cross-selling opportunities based on customer needs and interests.

Desired Candidate Profile

1. Fluency in Norwegian: Proficiency in Norwegian and English (spoken and written) is required, with excellent communication skills to effectively assist and resolve customer inquiries.
2. European Customer Service Experience: A solid understanding of European customer service practices and consumer expectations.
3. Customer Service Experience: Prior experience in a customer-facing role, ideally in a call center or retail environment, where you managed customer inquiries or complaints.
4. Problem-Solving Skills: Ability to identify customer issues and offer effective, timely solutions, while maintaining a calm and professional demeanor.
5. Multitasking Ability: Comfortable handling multiple inquiries and tasks simultaneously in a fast-paced, dynamic environment.
6. Attention to Detail: Accuracy in documenting customer information and following up on cases or orders to ensure resolution.
7. CRM Experience: Familiarity with customer relationship management (CRM) tools is a plus, though training will be provided.
8. Cultural Sensitivity: An understanding of cultural differences and customer preferences, particularly in the European context, to ensure effective communication.

Preferred Qualifications:

1. Additional Language Skills: Proficiency in additional languages is a plus.
2. E-commerce Experience: Experience working with e-commerce platforms or handling online orders, particularly in the furniture or home goods industry.
3. Call Center Experience: Prior experience in a call center environment, especially handling customer complaints, inquiries, and product-related support, is advantageous.