Call Center Agent ( Government Organisation in Sharjah )

Call Center Agent ( Government Organisation in Sharjah )

Responsibilities:

• Handle inbound and outbound customer calls professionally and efficiently.
• Respond to customer inquiries, provide information, and resolve issues promptly.
• Maintain accurate records of interactions and update the CRM system.
• Meet and exceed performance targets, including call handling time and customer satisfaction.
• Identify customer needs and offer appropriate solutions or services.
• Escalate complex issues to the appropriate department when necessary.
• Follow up on customer requests and ensure timely resolution.

Employment Type: Full Time

Company Industry:

• Defence
• Military
• Government

Department / Functional Area:

• Business Development

Keywords:

• Call Center Specialist
• Call Center