Call Center Agent

We are looking for a dynamic, well-spoken Outbound Call Center Agent with excellent communication skills to be responsible for soliciting sales and managing client inquiries over the telephone.

SKILLS & QUALIFICATIONS

• Strong command of the Arabic and English languages.
• Preferred 2+ years of work experience as a call center Agent.
• Capable of working under stress and targets.
• Outstanding communication and interpersonal skills.

RESPONSIBILITIES

• Initiating sales and conversion with potential and difficult clients over the phone.
• Building relationships with our clients through both inbound calls, outbound calls, and electronic communications from scratch.
• Lead Generation, Tele Sales, Customer Service relations.
• Meeting sales targets.
• Manage large amounts of inbound and outbound calls promptly.
• Follow communication scripts when handling different topics.
• Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives.
• Seize opportunities to upsell products when they arise.
• Build sustainable relationships and engage customers by taking the extra mile.
• Keep records of all conversations in our call center database in a comprehensible way.
• Frequently attend educational seminars to improve knowledge and performance level.
• Meet personal/team qualitative and quantitative targets.

Job Type:

Full-time

Experience:

• Medical Call Center: 2 years (Preferred)

Language:

Arabic and English (Preferred)