Call Center Agent

• Answer inbound calls and respond to customer inquiries promptly and professionally.
• Handle high volumes of calls efficiently while maintaining quality service.
• Provide accurate information regarding products, services, policies, and promotions.
• Identify and resolve customer issues, complaints, and escalations in a timely manner.
• Follow up on customer inquiries and ensure timely resolution.
• Follow company policies, guidelines, and call center scripts to ensure consistency.

Desired Candidate Profile

• Previous GCC call center experience (preferably in logistics).
• Language Requirements: Fluent in English & Urdu or English & Arabic.
• Basic computer skills and ability to manage call logs effectively.
• Ability to handle a high volume of calls professionally.
• Willingness to relocate as per job requirements.
• Benefits: Competitive salary based on experience. Visa, medical, and insurance provided by the company.