Call Center Agent

• Answer Customer Inquiries: Handle incoming calls, emails, or live chats from customers, providing them with accurate information, solutions, and support.
• Problem Resolution: Address customer complaints, concerns, or requests, ensuring the issue is resolved to the customer's satisfaction.
• Product Knowledge: Maintain up-to-date knowledge of company products, services, policies, and procedures to accurately answer questions and resolve issues.
• Documentation: Accurately document customer interactions, issues, resolutions, and feedback in the company's system.
• Follow-Up: Follow up with customers as necessary to ensure that issues are resolved and that they are satisfied with the service provided.
• Sales Support (if applicable): Promote products, services, or upgrades based on customer needs and company offerings.
• Quality Assurance: Meet performance targets, including call handling time, customer satisfaction, and first-call resolution rates.
• Team Collaboration: Work with other team members to share information and ensure that customer needs are met.

Desired Candidate Profile

• University Degree in Marketing, Business Administration, or Customer Service.
• Proficiency in Arabic and English (both spoken and written).
• Punctuality and discipline.
• Willingness to work in shifts or during weekends.

Company Industry

• Recruitment
• Placement Firm
• Executive Search

Department / Functional Area

• Helpdesk
• Customer Service
• Telecalling

Keywords

• Call Center Agent