Call Center Agent

We are seeking a dynamic and experienced Call Center Agent to join our team on a temporary basis for 3 months. The ideal candidate will have a proven track record in managing high-volume back-to-back calls, providing excellent customer service, and meeting performance targets. Candidates must have a sponsored visa and prior experience in B2C or B2B call center environments.

Key Responsibilities:

• Handle high-volume inbound and outbound calls efficiently and professionally.
• Provide accurate information and resolve customer inquiries effectively.
• Maintain excellent communication skills to deliver top-notch customer service.
• Log call details and update customer information in the database promptly.
• Meet daily, weekly, and monthly call and service targets.
• Follow up with customers to ensure issues are resolved and feedback is received.
• Escalate unresolved issues to the appropriate department when necessary.
• Maintain confidentiality and ensure compliance with company policies and procedures.

Requirements:

• Experience: Minimum 1 year of experience in a call center handling B2C or B2B calls.
• Visa Status: Must have a sponsored visa (Family or spouse visa).
• Skills:
  • Strong verbal communication and active listening skills.
  • Ability to multitask, prioritize, and manage time effectively.
  • Familiarity with call center systems and CRM software is a plus.
• Attributes:
  • Customer-focused, problem-solver, and detail-oriented.
  • Self-motivated and able to work under pressure in a fast-paced environment.
• Language: Fluency in English is required; additional language skills are an advantage.

What We Offer:

• Competitive pay for the duration of the contract.
• A supportive and collaborative work environment.
• Opportunity to enhance your skills in a professional setting.