Call Center Agent

Job Title: Call Center Agent

Job Overview:

We are seeking a dynamic and customer-oriented individual to join our call center team as a Call Center Agent. The primary responsibility of this role is to handle inbound and outbound calls from customers, addressing their inquiries, resolving issues, and providing exceptional customer service. The ideal candidate should possess excellent communication skills, patience, and the ability to handle high-stress situations calmly and efficiently.

Responsibilities:

1. Answer inbound calls in a timely and friendly manner from tenants.
2. Evaluate problems and complaints of the tenants and enter them in the system (CRM).
3. Assign complaints/work to the technician via work orders.
4. Route calls to other team members whenever needed.
5. Make relevant notes from customer interactions.
6. Arrange vehicle and materials when needed.
7. Complete call logs and reports.
8. Maintain attendance sheets.
9. Raise material requisitions.
10. Manage & update customer databases.
11. Follow-up on customer calls.
12. Keep track of recovery cars.

Language: Hindi, English

Job Type: Full-time

Location: Business Bay / Empire Heights / Tower A / Office 206.

Benefits:

Visa: Provided by the company

Priority for candidates who have their own visa.

Salary: AED 2,500 + Incentives

Kindly share your CV to this email:

Pay: From AED 2,500.00 per month