Call Center Agent

Job Responsibilities

• Voice process: handle inbound and outbound calls
• Chat process: Handle customer's requirements via chats and emails.

Desired Candidate Profile

• Candidate with BPO Backgrounds or international BPO is required
• Minimum 1 year call center/contact center experience.
• Chinese and English speaking is a must
• Must have experience working on the basis of KPIs
• Candidates that have taken IELTS exam prior is preferred.

EFS Facilities Services is a leading Integrated Facilities Management service, operation and maintenance solution provider across the MENASA (Middle East, North Africa, and South Asia) region. EFS has a decade of Middle East facilities management experience with the operational capability to deliver bespoke solutions throughout the region and in local markets. To know more about us, please visit our corporate website www.efsme.com.

Mr. Mostafa Reda - Senior HR Manager

3rd Floor, Bldg #1, Makateb 16, Dubai Production City, Dubai, United Arab Emirates (UAE)