Call Center Agent

Position Title: Call Center Agent

JPC – 3225

Location: Dubai

Language: Excellent in English & Arabic.

Exclusively for UAE National

Job Description

1. Managing large amounts of inbound and outbound calls in a timely manner.
2. Following call center “scripts” when handling different topics.
3. Identifying customers’ needs, clarifying information, researching every issue, and providing solutions.
4. Seizing opportunities to upsell products when they arise.
5. Building sustainable relationships and engaging customers by going the extra mile.
6. Keeping records of all conversations in our call center database in a comprehensible way.