Call Center Agent

Position Title: Call Center Agent
JPC – 3225
Location: Dubai
Language: Excellent in English & Arabic.
Exclusively for UAE National
Job Description

• Managing large amounts of inbound and outbound calls in a timely manner.
• Following call center “scripts” when handling different topics.
• Identifying customers’ needs, clarify information, research every issue and providing solutions.
• Seize opportunities to upsell products when they arise.
• Build sustainable relationships and engage customers by taking the extra mile.
• Keep records of all conversations in our call center database in a comprehensible way