Call Center Agent

Responsibilities:

1. Efficient and courteous handling of telephone calls, providing necessary information/guidance to callers, transferring calls to the relevant person, and taking careful and legible messages where required.
2. Log all incoming calls and ensure that any requests for call backs are actioned within the service level agreement timeline.
3. Complete the call back monitoring report by the end of the day before forwarding it to management for review and root cause analysis.
4. Record new sales enquiries and daily traffic allocated to Sales Consultants based on their availability and assistance.
5. Proficiently follow the service booking script to prepare service appointments.
6. Make outgoing calls for service booking call backs and update the call monitoring report to ensure customer requests are fulfilled within agreed service level agreements.

Database Management & Administration Support:

1. Provide general administrative support to members of the showroom & service team as required, such as daily new sales enquiry traffic and preparing service T-Cards.
2. Input customer details following invoicing by the Sales Consultant and Service Advisor to maintain an accurate database.

Job Requirements:

• Arabic & English-speaking candidate.
• Prior experience in customer service/call center preferred.