Call Center Agent

Job Responsibilities

• Handle incoming and outgoing customer calls in a professional and courteous manner, ensuring high customer satisfaction.
• Provide accurate and detailed information to customers regarding products, services, and promotions.
• Resolve customer complaints and issues efficiently and effectively, escalating to management when necessary.
• Follow company scripts and policies to ensure consistency and adherence to guidelines.
• Maintain customer records and update customer information as needed.
• Meet or exceed daily, weekly, and monthly performance targets, such as call volume and customer satisfaction ratings.
• Collaborate with team members and other departments to resolve customer inquiries and provide excellent service.
• Continuously learn and stay updated on product knowledge and industry trends to better assist customers.
• Handle customer payments, refunds, and exchanges accurately and in a timely manner.
• Maintain a positive and professional attitude in all customer interactions, representing the company's values and brand.

Desired Candidate Profile

• High school diploma or equivalent required; additional education or certifications in customer service or related field preferred.
• Minimum 1-2 years of call center or customer service experience in a fast-paced environment.
• Experience in the telecommunications or technology industry preferred.
• Strong verbal and written communication skills in English; bilingual language skills a plus.
• Excellent problem-solving and decision-making abilities, with the ability to think quickly and remain calm under pressure.
• Proficient computer skills, including experience with customer relationship management (CRM) software and Microsoft Office Suite.
• Strong attention to detail, accuracy, and time management skills.
• Ability to work independently and as part of a team, with a strong work ethic and commitment to customer satisfaction.
• Flexibility to work rotating shifts, including evenings, weekends, and holidays.
• Positive and friendly demeanor, with a passion for providing exceptional customer service.