Call Center Agent

Job Title: Call Center Agent

Job Location: Abu Dhabi, UAE

Job Details:

1. Answer calls and respond to emails
2. Handle customer inquiries both over the phone and by email
3. Research required information using available resources
4. Manage and resolve customer complaints
5. Provide customers with product and service information
6. Enter new customer information into system
7. Update existing customer information
8. Process orders, forms and applications
9. Identify and escalate priority issues
10. Route calls to appropriate resource
11. Follow up customer calls where necessary
12. Document all call information according to standard operating procedures
13. Complete call logs
14. Contact businesses or private individuals by phone
15. Maintain customer/potential customer databases

Experience: At least 2-5 years experience in call center - Real estate.