Cafe Restaurant Supervisor

Roles and responsibilities

• Staff Management and Leadership

  • Team Supervision: Overseeing and coordinating the activities of servers, hosts, bussers, and other front-of-house staff to ensure smooth service.
  • Training and Development: Providing training to new staff members, as well as ongoing coaching to improve performance, product knowledge, and customer service skills.
  • Scheduling: Managing staff schedules, ensuring adequate coverage during peak hours, and ensuring that labor costs align with the restaurant’s budget.
  • Conflict Resolution: Addressing and resolving any issues or conflicts among staff or with customers, maintaining a positive work environment.

• Customer Service Excellence

  • Guest Experience: Ensuring guests receive exceptional service, addressing customer complaints, and resolving issues quickly to ensure guest satisfaction.
  • Handling Special Requests: Responding to specific customer requests or dietary needs, and ensuring that staff meets these needs.
  • Greeting and Seating Guests: Overseeing guest seating arrangements, ensuring that customers are greeted promptly and seated according to restaurant policies.
  • Monitoring Dining Experience: Regularly checking with guests during their meal to ensure satisfaction and to address any concerns in a timely manner.

• Operations and Workflow Management

  • Coordination with Kitchen: Ensuring efficient communication between the front-of-house and kitchen teams, relaying orders, and managing timing to ensure dishes are served fresh and on time.
  • Maintaining Cleanliness: Ensuring that all dining areas, including tables, chairs, floors, and restrooms, are kept clean and well-maintained throughout service.
  • Stock Management: Keeping track of restaurant supplies, including menus, napkins, silverware, and other items needed for service. Coordinating with suppliers and managers to order items as necessary.
  • Overseeing Food and Beverage Service: Supervising the delivery of food and beverages to guests, ensuring accuracy in orders and quality of presentation.

• Financial and Administrative Duties

  • Revenue and Cost Control: Assisting in controlling costs related to labor, food, and beverage. Helping the management team ensure that sales goals are met while staying within budget.
  • Cash Handling: Overseeing cash handling procedures, ensuring that all payments are processed correctly, and maintaining accurate records for cash, credit, and debit transactions.
  • Inventory Management: Assisting with inventory tracking and ensuring that stock levels are consistent, maintaining optimal stock levels and ordering when necessary.
  • Sales Monitoring: Keeping track of sales trends and identifying areas for improvement, helping to implement strategies to increase sales during slow periods.

Desired candidate profile

How does your working day look like …

• You’ll have a complete knowledge of all food & beverage menus / wine lists and other food and beverage products in details and be able to advise guests accordingly.
• You’ll control and orchestrate the service of the restaurant and maximise customer satisfaction through anticipating guest requests, responding to special requests positively.
• You’ll make sure that our guests aren’t just well-fed, but also happy and contented.
• You’ll make sure the accounts are correct and admin processes run smoothly.
• You’ll help to draw up budgets, and keep a business-like eye on orders .
• You are a competent and open-minded contact and sparring partner for our external concept partner.
• You’ll support your colleagues with a winning smile whenever, once again, all the guests pile into the restaurant and want to order at the same time. On top of this, you’ll also keep your head above water when there are sudden changes of plan .
  

Qualifications

Your personality counts more than your CV …

• You’ve gained management experience in a similar role, and can speak English fluently
• You can inspire your fellow staff just as you can inspire your guests. On top of this you find it easy to communicate with charm, even if it’s sometimes tricky
• You’re passionate about good food and drinks, and enjoy discovering new concepts
• You’re a doer – and even if you do it wrong sometimes, you openly admit it
• You’re not just bringing your abilities, but also your character