Cabin Crew - Serbia Recruitment Drive

Special Note
This vacancy is for a recruitment drive being held in Belgrade, Serbia. If interested, please apply online.

Date: 25 Oct 2024
Company: Air Arabia PJSC (G9)
Location: Sharjah, AE
Country: AE

Job Purpose
Acts as Air Arabia's ambassador; strives to achieve customer loyalty and promote a positive corporate image, at all times, through enhancing the overall customer experience. Provides excellent customer service to all passengers whilst ensuring their safety and comfort throughout the complete flight cycle.

Key Result Responsibilities

1. Ensures timely attendance, proper grooming, fitness, and legality for the assigned flights. Attends briefing to ensure acknowledgment of flight details, distribution of roles, targets, security checks, boarding, etc.

Safety Measures

1. Instructs passengers on safety procedures to ensure their safety and comfort.
2. Identifies areas of safety and security risks and partners with the Cabin Supervisor to take remedial action in accordance with the SOPs (Standard Operating Procedures).
3. Administers first aid to passengers where necessary.
4. Informs Cabin Supervisor, Flight Crew, and Captain of any irregularities and malfunctions promptly.

Customer Service

1. Welcomes passengers and assists in their boarding formalities; enters necessary data into the aircraft log book as per Air Arabia and GCAA/CAA adopted procedures.
2. Provides excellent customer service to passengers by attending to their individual pre-bookings, requests, and needs.
3. Identifies and assists passengers experiencing stress or difficulties in accordance with the corresponding policies and procedures detailed in the Operations Manual.
4. Contributes to maximizing on-board revenue and Charity Cloud program by promoting on-board meals, products, and charity services.
5. Ensures proper handling of cash and credit card payments received against individual sales and donations.

Crosschecking And Reports

1. Carries out pre-flight checks to ensure sufficient supplies, emergency equipment, and catering equipment prior to take off; provides report for any deficiencies to Cabin Supervisor and/or Captain.
2. Assists in ensuring the aircraft cabin is cleaned thoroughly at transit stations.
3. Ensures orderly handover/takeover of the cabin to/from catering, cleaning and/or maintenance staff.
4. Carries out the post-flight briefing and assessment reports as per adopted policies and procedures.
5. Accounts to Cabin Supervisor for the conduct of passengers; carries out the duties of Cabin Supervisor when designated by the Captain.
6. Maintains necessary professional and safety knowledge by attending recurrent trainings and ensuring current license.
7. Contributes to team effort by achieving allocated sales targets and objectives.

Important Requirements

1. Age: Between 20 to 30 years
2. Minimum Height: 160 cm (Female), 168 cm (Male)
3. Weight: To be in proportion to age and height
4. Clear skin with no visible marks or tattoos while wearing the cabin crew uniform
5. Medically/Physically fit to perform Cabin Crew duties
6. Ability to swim with aid of a flotation device

Qualifications (Academic, Training, Languages)

1. Diploma or Higher Secondary Certificate is acceptable; a diploma in Travel/Tourism is a plus.
2. Training in First Aid, Safety, and Emergency Procedures is an added value.
3. Fit to fly, with good general health, no serious medical conditions.
4. Proficient in Microsoft Office.
5. Must be fluent in Written and Spoken English.

Work Experience

1. Fresh graduates are encouraged to apply.
2. Previous experience as cabin crew or in a customer service role in Airlines/Aviation or hospitality is an advantage.
3. Active cabin crew license is an advantage.
4. Capable of working in shift patterns and extended hours.
5. Shows flexibility and adaptability to frequent changes and busy schedules.
6. Demonstrates the ability to contribute to policies, procedures, and set KPIs.