Butler Supervisor

• Manage, train, and supervise a team of butlers.
• Assign tasks and duties to team members based on guest needs and schedules.
• Conduct performance reviews and provide coaching to improve service quality.
• Ensure that guests' requests and needs are handled promptly, professionally, and with attention to detail.
• Oversee the preparation and serving of meals, drinks, and any special events requested by the guests.
• Handle VIP guests or high-profile individuals with discretion and privacy.
• Supervise the daily operations of the butler team, ensuring that all procedures are followed and that the service is flawless.
• Maintain the inventory of items needed for service, such as linens, toiletries, and other guest supplies.
• Monitor cleanliness and readiness of rooms and common areas.
• Act as a primary point of contact for guests during their stay.
• Handle guest complaints or issues, ensuring a quick and effective resolution.
• Provide personalized services, from unpacking luggage to organizing transportation.
• Create and maintain schedules for the butler team to ensure adequate staffing levels at all times.
• Coordinate with other hotel or estate departments (such as housekeeping, kitchen, or security) to ensure smooth service delivery.
• Ensure all service standards and procedures are met to maintain a high level of service quality.
• Check that all staff members are properly groomed and in uniform, adhering to the established standards.
• Maintain confidentiality and respect the privacy of guests at all times.
• Be mindful of sensitive information and personal preferences shared by guests.
• Handle any administrative duties, such as maintaining records, inventories, or guest feedback forms.
• Report any maintenance or supply issues to the appropriate departments.

Qualifications:

• High school diploma (required); Bachelor's degree in hospitality preferred.
• Butler or hospitality certifications are a plus.
• 3-5 years in the hospitality industry, especially in luxury services.
• Supervisory or leadership experience in a similar role.
• Strong customer service, communication, and problem-solving skills.
• Attention to detail and time management abilities.
• Ability to multitask and manage a team effectively.
• Familiarity with hospitality software and Microsoft Office.
• Knowledge of food, beverage, and luxury service standards.
• Professional appearance, discretion, and adaptability.
• Ability to maintain confidentiality.
• Multilingual skills are a plus, especially for international settings.
• Ability to stand for long periods and handle physical tasks when needed.

Remote Work:

No

Employment Type:

Full-time