Butler (Russian Speaker) - Guest Relations - Jumeirah Al Naseem

Butler (Russian Speaker) - Guest Relations - Jumeirah Al Naseem

About Jumeirah & the Hotel
For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality with its unwavering Stay Different brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience. Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments. Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.

About the Job:
An opportunity has arisen for a Butler to join the Guest Relations Team in Jumeirah Al Naseem. The main duties and responsibilities of this role include:

• Butlers act as the main contact of the guests and ensure communication with other departments is flawless in order to execute the smallest to most complex requests and provide the highest level of service.
• The Butler is always ready and willing to assist both guests and associates in a friendly, courteous and professional manner by performing efficiently and with the best attitude.
• Extend a warm welcome to all our guests and visitors in the lobby and any other hotel area.
• Identify and anticipate guests' needs and assist in any possible way.
• Assist guests with general inquiries about the hotel and its facilities, as well as daily events and functions. Upsell the hotels, restaurants, and facilities across the resort.
• Conduct a property show around and room orientation to visitors/guests.
• Ensure correct protocol and treatment is extended to our high profile VIP guests.
• Maintain the privacy of all guests by ensuring that no guests' details are disclosed to anybody.
• Constantly provide an approachable, helpful and friendly service to guests and colleagues.

About You:
The ideal candidate for this position will have the following experience and qualifications:

• Minimum one year of experience in a similar role in a 5-star hotel or luxury environment.
• Strong interpersonal and communication skills.
• Flexible schedule to meet demands of hotel occupancy.
• Enthusiastic, self-motivated and with ability to exercise initiatives.
• Fluency in English and additional language (fluency in Russian is an advantage).

About the Benefits:
We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.