Butler - Female

Job Responsibilities

• Ensures all the residents receive prompt and courteous service.
• Informs Senior Butlers of matters concerning butler operations who will liaise with the Head Butler regarding these matters.
• Cleans and maintains all butler areas including occupied/non-occupied rooms, pantries, stores, equipment, perishables, stationary, etc.
• Checks the expiry dates of all perishables and practices optimum usage of resources.
• Liaises with In-room dining and checks regularly to ensure amenities, resident preferences, and other such points are taken care of and carried out flawlessly.
• Maintains appearance, discipline, and efficiency at all times and understands that necessary action will be taken when found lacking in any of the above.
• Ensures that consumption of resident supplies is under control.
• Delivers the Raffles touch by exceeding the residents' expectations and providing proactive personalized service.
• Practices upselling of the hotel products and facilities.
• Adheres to the core values and the Brand dimension of Raffles The Palm.
• Ensures that repeat residents are met and greeted regularly and their profiles are updated.
• Provides long-staying residents, special attention residents, and occasion-celebrating residents with greater importance and takes good care of them.
• Ensures all communication is carried clearly among the team, Senior Butler, and Head Butler.
• Takes regular inventories of all items within the jurisdiction of butlers and informs the supervisor for any fresh stocks required.
• Attends daily briefing and notes all information about the residents and functions in the hotel.
• Creates an environment that is congenial and ensures all team members are treated equally and with respect.
• Fully aware of Raffles standards.
• Fully understands the difference of guest levels (VIP).
• Fully understands the difference of room categories.
• Performs related duties and special projects assigned.
• Ensures the upkeep of all resident rooms and reports any maintenance faults or anything abnormal to the supervisor immediately.
• Respects guest privacy and does not discuss any private information with other colleagues.
• Ensures all unattended valuables and belongings inside resident rooms are noted and the supervisor is informed about the same.
• Reports any lost and found items to the supervisor and the HK coordinator immediately and deposits them within half an hour in the HK office.
• Maintains all reports and records as per the directives of the Senior Butler/Head Butler and respects the deadlines.
• Takes initiative and provides all residents with proactive and personalized service.
• Provides prompt laundry service, shoe shine service, and ensures that special preferences of all residents are taken into consideration.
• Checks all items (amenities, laundry, etc.) before delivering to the residents.
• Provides balcony dinners and creates secret spaces for guests' privacy and romance through thoughtful and caring service.
• Offers various facilities and services to enable residents to enjoy their stay to the fullest.
• Does not intrude into the private space of residents more than what is necessary.

Occupational Health and Safety Responsibilities

• Demonstrate awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines.
• Be aware of duty of care and adhere to occupational health and safety legislation, policies, and procedures.
• Be familiar with property safety, first aid, and fire and emergency procedures, and operate equipment safely and sensibly.
• Initiate action to correct a hazardous situation and notify supervisors of potential dangers.
• Log security incidents and accidents in accordance with hotel requirements.

Personal Attributes

• Good English language verbal and written communication skills.
• Good level of engagement with residents.
• Ability to work cohesively with coworkers and managers as part of a team.
• Ability to be attentive to guest needs, remaining calm and courteous at all times.
• Ability to promote positive relations with hotel residents and patrons.
• Ability to exercise good judgment with difficult guests.
• Understanding and ability to work in a multicultural environment.

Qualifications:

• Degree from School for Tourism & Hotel Management is preferred.

Experience:

• Minimum two years of experience as a butler.

Remote Work:

No

Employment Type:

Full-time