Butler

• To ensure continual source of information help and assistance to all guests.

• Builds a rapport with the inhouse guests on the floor and maintain interaction to facilitate guest recognition and obtain information regarding their preferences.
• Maintains and protects the privacy and security of inhouse guests.
• Ensures all guests arrival and departure procedures are completed as defined in the Butler Services SOP manual.
• Always ensures smooth operations.
• Coordinates all operational departments to exceed guest expectations.
• Takes full responsibility for all operating equipment and working tools.
• Upsells spa and dining experiences within the hotel.
• Handles guest feedback efficiently.
• Employs discipline as required utilizing consistency, fairness, and respect within the framework of established guidelines.
• Requires driving hotel buggies and passing the buggy driving test.
• Keeps the immediate supervisor fully informed of all problems or unusual matters of significance.
• Has a full comprehensive knowledge of the hotel including all departments, services, and outlets.
• Ensures the butler pantries are maintained and operationally always prepared.
• Maintains open line of communication and coordinates with related departments to ensure guest requests and complaints are handled effectively and efficiently.
• Takes corrective actions when required to improve safety of all work areas.
• Maintains clear and effective communication with other hotel departments to ensure guest requests are fulfilled.
• Identifies and anticipates guests' needs and requirements.
• Adheres to all policies and procedures as stated in the Butler Services SOP manual.
• Reports on duty punctually and in accordance with the department duty roster.
• Adheres at all times to the departmental grooming and uniform standards.
• Adheres to all hotel and company policies and procedures.
• Adheres to all hotel health and safety policies.
• Establishes and maintains seamless interaction, cooperation, and communication with all guest services operations and hotel departments.
• Has full understanding and is knowledgeable of all in-room services, amenities, and functions.
• Is fully proficient and knowledgeable with the hotel operating system (Opera).
• Ensures a full and complete shift handover.
• Conducts daily standard and quality checks.
• Makes and recommends to senior management any suggestions and ideas that could enhance guest and staff satisfaction and quality of service.
• Performs other duties and responsibilities as assigned by senior management.
• Assists in assuring all standard service procedures are adhered to and carried out in detail.
• Ensures all arrival rooms are checked and ready prior to an arrival.
• Ensures all amenities are in place as per remarks and profile of guest.
• Offers welcome towels and serves welcome drinks to all guests on arrival.
• Completes a full room orientation for the guest on arrival including assisting guests with their luggage.
• Offers unpacking service on arrival and packing service for departure guests.
• Responds to guest requests e.g., urgent laundry/pressing requirements.
• Serves in-room dining service requests.
• Attends to guest complaints of room facilities.
• Offers shoeshine/laundry/pressing service.
• Offers evening turndown service to guests preparing the room for a comfortable night's sleep.
• Makes restaurant recommendations and reservations.
• Ensures guest dietary restrictions or allergies are accommodated.
• Assists with arranging transportation reservations and other concierge services.
• Handles special requests such as arranging room decorations, special occasion celebrations, or in-room spa services.
• Keeps accurate records of guest preferences and special instructions for future visits.
• Constantly checks the appearance and cleanliness of the rooms and reports any maintenance issues or room deficiencies to the appropriate department.
• Carries out specific duties or tasks assigned within a specific time frame.
• Handles all discrepancies in billing of guests immediately. All discrepancies or voids should be countersigned with an acceptable explanation or brought to the attention of senior management.
• Must be familiar with all company policies and procedures relevant to their position.
• Must be fully versed in safety and emergency procedures.
• Stays updated on hotel services, amenities, and promotions.
• Participates in training programs to enhance skills and knowledge.
• Maintains the highest levels of hygiene and cleanliness.

Qualifications :

Minimum 1 year experience in Butler role
Good communication skills
Attention to detail
Multitasking & Flexibility
Problem solving

Additional Information :

• Prompt and courteous delivery of all orders maintaining a positive image through all guest contact and cleanliness of guest areas.
• Assures total guest satisfaction in the service of food and beverage through the supervision of prompt and courteous delivery of all Restaurants and Room Service orders.
• During shift ensures that guests are satisfied by assisting with serving, seating, and communication with kitchen, and strives to speak to all guests.
• Assists in maintaining a highly motivated and well-trained staff.
• Opens and closes shift in accordance with Managers Checklist.
• Trains, maintains, and enforces all Anantara Service Standards.
• Properly executes revenue and check control procedures on shift.
• Maintains a safe and sanitary work environment for all Associates and guests.
• Gathers and implements all proper tools for running shifts (i.e., schedules, floor plans, reservations, checks).
• Finds solutions for problems such as call outs, last minute bookings, or any other daily problems that may arise.
• Be on the floor during entire meal period and ensures adequate coverage.
• Ensures that only a quality product is being served.
• Maintains proper Associate uniform standards.
• Manages an effective repair and maintenance program through the use of work orders, inspections, etc.
• Exercises station rotation to ensure stations are distributed fairly. Handles daily Associate relations (i.e., scheduling, time adjustments, etc.).
• Assists any Associate in his/her job performance when required to ensure guest satisfaction. Assists in implementing an effective training program for new and current associates.
• Encourages problem solving by Associates through proper training and empowerment to ensure guest satisfaction.
• Establishes effective communication with Associates to gain their trust and respect through hard work. Maintains fair and consistent counseling and/or disciplinary procedures in accordance with Anantara's Guarantee of Fair Treatment Policy.
• Identifies and recommends incentive programs, new ideas, and methods of operation.

Remote Work :

No

Employment Type :

Fulltime