Business System Support Assistant

We are seeking a results-oriented Business System Support Assistant to assist in managing the company's business support infrastructure and software. The position will report and work under the guidance of the Digital Transformation Manager/IT Head.

Duties & Responsibilities

1. Serve as the primary point of contact for all Business System related issues and requests.
2. Respond to user emails in a timely and professional manner.
3. Escalate complex technical problems to senior staff or outside vendors as needed.
4. Act as the primary contact for all outside agents in all computer technology-related matters.
5. Install, configure, and troubleshoot software.
6. Manage Active Directory accounts and permissions.
7. Maintain all users' access requests and authorizations.
8. Perform regular system backups and monitor storage usage.
9. Implement security measures to protect data from unauthorized access.
10. Stay up to date on industry trends and best practices.
11. Train new users on company IT policies and procedures.
12. Respond to all users' requests and provide them with adequate support.
13. Understand all the department working procedures and perform the related tasks as described.
14. Ensure that all software runs with no output errors, no response time problems, and functioning according to specifications.
15. Assist with special projects as needed.

Required Skills and Qualifications

1. Bachelor’s degree in computer science, information technology, or related field.
2. 0-2 years of professional experience in a Business System support role.
3. Familiarity with any cloud-based applications such as Oracle ERP, SAP, Microsoft Dynamics, etc., is a plus.
4. Excellent problem-solving, analytical, and decision-making skills.
5. Strong communication, interpersonal, and customer service skills.
6. Ability to work in a high-pressure environment.
7. Ability to work under strict supervision.

If you meet the above requirements, kindly revert back with your updated CV, expected salary, and notice period. Only shortlisted candidates will be contacted and called for the interview.