Business Support Officer, Business Banking Liabilities Support

At RAKBANK, we believe in fostering a culture of innovation, growth, and excellence. We are not just a bank; we are a community that thrives on teamwork, cutting-edge solutions, and the highest standards of governance.

Job Description

Job Purpose: To perform comprehensive client on-boarding due diligence, including KYC checks, BVR reviews, and bank statement assessments, ensuring compliance and risk mitigation.

What You’ll Do

KYC File Assessment

1. Review and process RBL on-boarding files to ensure accuracy and compliance.
2. Conduct comprehensive KYC reviews to validate client eligibility and acceptability for on-boarding.
3. Analyze risk scores to identify clients in medium/high-risk categories and ensure appropriate approvals are obtained.
4. Clear flagged UIDs and AML alerts during file screening, ensuring thorough false positive investigations.
5. Perform customer due diligence through system checks, including OPS reviews and compliance standards adherence.
6. Coordinate feedback and approvals with internal units for seamless KYC remediation and client on-boarding processes.

Fraud Prevention

1. Identify and mitigate risks of documentation fraud and misrepresentation during customer on-boarding and credit initiation processes.
2. Provide timely information for internal risk and process audits as required.

RBL File Assessment

1. Validate the line of business for new clients and establish acceptability under RBL processes.
2. Conduct system checks to maintain customer due diligence standards.
3. Ensure compliance with RAKBANK, Central Bank, and audit regulations.
4. Drive process efficiency by adhering to strict turnaround times.

Preparation of In-House Reports/MIS

1. Develop performance trackers and monthly reports for BBG staff to monitor progress.
2. Generate scorecards to assess productivity, behavior, and cross-sell achievements for RM/RO teams.
3. Participate in inventory monitoring activities and provide ongoing MIS assistance as needed.

Service Delivery and Turnaround Times (TAT)

1. Ensure adherence to TAT benchmarks, driving continuous improvement through internal customer feedback and process enhancements.

What We’re Looking For

1. Proven experience in KYC reviews, fraud prevention, and risk assessment in the banking sector.
2. Strong analytical skills and attention to detail.
3. Exceptional organizational and communication abilities for cross-functional collaboration.
4. Comprehensive understanding of banking compliance standards, systems, and processes.
5. Ability to manage multiple priorities effectively and meet tight deadlines.

Why Join Us

1. Opportunity to work in a dynamic and collaborative environment.
2. Be part of a team that values innovation and continuous improvement.
3. Gain exposure to critical banking processes and develop your professional expertise.

Qualifications

Bachelors in Business Administration or related University Degree.