Business Support Officer, Business Banking Liabilities Support

At RAKBANK, we believe in fostering a culture of innovation, growth, and excellence. We are not just a bank – we are a community that thrives on teamwork, cutting-edge solutions, and the highest standards of governance.

Job Purpose: To perform comprehensive client on-boarding due diligence, including KYC checks, BVR reviews, and bank statement assessments, ensuring compliance and risk mitigation.

What you'll do

KYC File Assessment

• Review and process RBL on-boarding files to ensure accuracy and compliance.
• Conduct comprehensive KYC reviews to validate client eligibility and acceptability for on-boarding.
• Analyze risk scores to identify clients in medium/high-risk categories and ensure appropriate approvals are obtained.
• Clear flagged UIDs and AML alerts during file screening, ensuring thorough false positive investigations.
• Perform customer due diligence through system checks, including OPS reviews and compliance standards adherence.
• Coordinate feedback and approvals with internal units for seamless KYC remediation and client on-boarding processes.

Fraud Prevention

• Identify and mitigate risks of documentation fraud and misrepresentation during customer on-boarding and credit initiation processes.
• Provide timely information for internal risk and process audits as required.

RBL File Assessment

• Validate the line of business for new clients and establish acceptability under RBL processes.
• Conduct system checks to maintain customer due diligence standards.
• Ensure compliance with RAKBANK, Central Bank, and audit regulations.
• Drive process efficiency by adhering to strict turnaround times.

Preparation of In-House Reports/MIS

• Develop performance trackers and monthly reports for BBG staff to monitor progress.
• Generate scorecards to assess productivity, behavior, and cross-sell achievements for RM/RO teams.
• Participate in inventory monitoring activities and provide ongoing MIS assistance as needed.

Service Delivery and Turnaround Times (TAT)

• Ensure adherence to TAT benchmarks, driving continuous improvement through internal customer feedback and process enhancements.

What We’re Looking For:

• Proven experience in KYC reviews, fraud prevention, and risk assessment in the banking sector.
• Strong analytical skills and attention to detail.
• Exceptional organizational and communication abilities for cross-functional collaboration.
• Comprehensive understanding of banking compliance standards, systems, and processes.
• Ability to manage multiple priorities effectively and meet tight deadlines.

Why Join Us?

• Opportunity to work in a dynamic and collaborative environment.
• Be part of a team that values innovation and continuous improvement.
• Gain exposure to critical banking processes and develop your professional expertise.

Bachelors in Business Administration – University Degree