Business Support Officer

As a Business Support Officer, you will be responsible to provide support through effective co-ordination between Sales & Support team. Regular liaising internally with operation team & externally with the provider to meet day to day business requirements.

WhatYou’llDo

• Process New Business Applications efficiently, ensuring effective coordination with internal and external stakeholders to improve Turnaround Time (TAT).
• Facilitate seamless communication and collaboration between the Sales and Support teams to enhance operational efficiency.
• Manage NTB (New-to-Bank) agreements, create Service Requests (SROs), and handle Query Data Entries (QDE).
• Maintain and update Management Information Systems (MIS) for daily monitoring and management reporting purposes.
• Ensure adherence to internal process controls and compliance within the framework of the bank's policies and governance standards.
• Address and resolve customer and stakeholder complaints promptly and effectively.
• Drive process improvements and enhance product knowledge to support operational excellence.
• Function within the boundaries of the organization's governance framework, authorized to make decisions as per the approved authorization matrix.

Skills

WhatWe'reLookingFor

• Minimum of 1-2 years’ experience in banking or financial services
• Excellent communication / co-ordination and interpersonal skills