Business Support Manager

The Business Support Manager is responsible for ensuring the smooth and efficient operation of the organization's administrative and operational functions. This role encompasses overseeing support services, coordinating cross-departmental activities, optimizing processes, and managing resources to enhance overall business performance. The Business Support Manager acts as a key enabler for operational excellence and organizational success.

Key Responsibilities

Operational Efficiency

• Oversee and streamline business processes to improve efficiency and productivity.
• Develop and implement operational policies, procedures, and standards to ensure compliance and alignment with organizational objectives.
• Monitor and manage key operational metrics to identify areas for improvement.

Administrative Support

• Manage and coordinate the administrative support functions, including office management, scheduling, and document control.
• Ensure the timely preparation and distribution of reports, presentations, and communications for internal and external stakeholders.
• Oversee the maintenance of physical and digital filing systems to ensure accuracy, security, and accessibility.

Resource Management

• Supervise the procurement of office supplies, equipment, and services, ensuring cost efficiency and quality.
• Manage budgets related to business support activities and identify opportunities for cost optimization.
• Coordinate with IT, facilities, and other support teams to ensure uninterrupted operations.

Cross-Departmental Coordination

• Serve as a liaison between departments to facilitate communication, resolve operational issues, and support strategic initiatives.
• Organize and manage interdepartmental meetings, ensuring alignment and follow-up on action items.
• Support senior leadership with project management, research, and data analysis as needed.

Risk and Compliance

• Monitor compliance with organizational policies, regulatory requirements, and risk management protocols.
• Develop and implement contingency plans to address potential disruptions in business operations.
• Ensure business continuity by maintaining up-to-date policies and procedures.

Qualifications and Experience

• Bachelor's degree in Business Administration, Management, or a related field (Master's preferred).
• Minimum of 7 years of experience in administrative or business operations roles, with at least 3 years in a managerial capacity.
• Proven ability to manage cross-functional teams and optimize operational processes.
• Strong understanding of organizational policies, risk management, and compliance requirements.

Skills and Competencies

• Excellent Organizational and Time Management Skills.
• Strong Leadership and Team Management Abilities.
• Advanced Problem-Solving and Decision-Making Skills.
• Exceptional Communication and Interpersonal Skills.
• Proficiency in Business Software and Tools (e.g., Microsoft Office, ERP systems).
• Ability to Adapt to Changing Priorities and Manage Multiple Tasks Simultaneously.