Business Operations Supervisor

Roles and responsibilities

1. Onboarding Operations:
   1. Communicate daily with the Onboarding Department to provide updates and receive feedback.
   2. Use iAuditor for initial property inspections and the PMS (Property Management System) to finalize inventories.
   3. Conduct initial inspection reports for new villas.
   4. Complete final inventorization once furnishing is done.
   5. Take accurate measurements of new properties and share with the Project Managers (PMs).
   6. Communicate with suppliers and oversee deliveries, ensuring items are received in good condition.
   7. Update tasks in Click up to track progress.
   8. Work closely with Project Managers to align onsite tasks with project deadlines (housekeeping, maintenance, pest control, landscaping, etc.).
   9. Schedule onboarding tasks for ground teams and ensure timelines are met.
   10. Connect or disconnect utilities in Fujairah as needed.
   11. Coordinate with contractors on landscaping, swimming pool construction, renovations, etc., and keep PMs informed of progress.
2. Operations & Facility Management:
   1. Create and manage schedules for housekeeping, maintenance technicians, pest control, pool cleaners, and gardening staff.
   2. Prioritize tasks according to bookings, emergencies, and check-in requirements.
   3. Supervise all operations activities to ensure they are performed to the highest standard.
   4. Verify completed tasks are updated in the PMS and Clickup accurately.
   5. Purchase minor items (consumables, office supplies, replacements) for properties, office, or staff accommodations.
   6. Oversee storage items (including landlord-owned items) in the accommodation’s storage unit and maintain records in inFlow or similar inventory software.
   7. Handle office and accommodation needs (utilities, contracts, renewals, payments).
   8. Conduct weekly surprise inspections to ensure accommodations are kept clean and orderly. Report findings to HR.
   9. Oversee the maintenance and daily usage schedules for company vehicles in Fujairah.
   10. Schedule timely pickups and drop-offs of soiled and clean linens with the laundry company.
   11. Work closely with APEX (or similar local facility management partners) to address major maintenance tasks.
   12. Record and document all related costs, ensuring they are logged accurately.
3. Reporting Structure:
   1. Primary Reporting: Head of Facility Management and Head of Onboarding & Interior Design for all onboarding-related activities.
   2. Secondary Reporting: HR Manager for any staff-related matters (performance, housing inspections, etc.).
4. Supervisory Responsibilities:
   1. Housekeepers
   2. Maintenance Technicians
   3. Drivers
   4. Pool Cleaner/Gardener Staff

Desired candidate profile

1. Diploma or Bachelor’s degree in Hospitality, Business, or a related field (preferred).
2. Proven experience in operations or facility management, ideally in hospitality or property management.
3. Familiarity with property management systems (PMS), Click up, inventory software (in Flow), and MS Office.
4. Strong communication, leadership, and organizational abilities. Able to prioritize tasks effectively and manage multiple teams.
5. Must have a valid UAE Driving License.
6. Comfortable working in Fujairah with periodic travel to Dubai if needed.