Business Operations Senior Manager

The MU Business Operations Lead supports the MU DOO and business leads to deliver business outcomes, enabling the DOO and business leaders to spend time focused on market-facing activities. The Bus Ops lead acts as the interlock between business leaders, HR, Finance, and other Corporate Functions, engaging and collaborating with key stakeholders across the Market Unit. They will monitor, report progress, and act upon the results, and may have responsibilities for financial and operational management. In collaboration with the Leadership team, the role has wide latitude in decision-making and determination of objectives and approaches to critical assignments and manages large complex teams and/or work efforts, ensuring high levels of quality and cooperatively enabling the results.

As a MU Business Operations Lead, you're expected to work collaboratively with various business leads to drive the execution of business strategy and plan by creating, implementing, and managing a program office function. Engage key stakeholders and participate with them in monitoring and reporting progress. Liaise across different leads within the business units to ensure alignment on the business operation goals and approach. May have responsibilities for financial management, operational management, and talent strategy of a specific business unit.

Key Responsibilities:

1. Support MU Lead and DOO in executing the MU business strategy, driving operational excellence and supporting their P&L management accountabilities.
2. Act as a business integrator, collaborating closely with different business functions such as HR, Finance, Marketing, and Legal to facilitate smooth business operations to achieve business priorities, campaigns, and initiatives planned.
3. Support the business leads in establishing the mission, vision, and goals to align with business and operational objectives.
4. Lead, manage, and develop a team of business operations professionals in MU client groups and services. Ensure that business operations and related work teams have clear strategies and approaches in place to support the Market Unit.
5. Develop and improve standardized operation processes, drive and implement continuous improvement and optimization programs for operational processes, managing critical program dependencies.
6. Program manage the implementation of the strategy across the market unit, supporting the monthly MU Leadership team in execution of the next generation growth model.
7. Lead/support continuous improvement efforts for processes, tools, metrics, and training based on ongoing experience, process metrics, and feedback from stakeholders.
8. Use, develop, and oversee implementation for best practices/assets of our global organization in accordance with global directions and rules; develop operational excellence initiatives to improve performance and efficiency.
9. Manage business operations risk and issues across the MU.
10. Support other initiatives as they arise.

The MU Business Operations Lead also manages the business operations team in the Market Unit, including Client Group teams and Services teams. Responsible for growing and developing the business operations teams that support MU.

Company Industry: IT - Software Services

Department / Functional Area: Corporate Planning, Consulting, M&A

Keywords: Business Operations Senior Manager