Business HR Lead

To oversee the end-to-end Ops Excellence processes and ensure they are running smoothly and are in compliance with the client’s and the company’s policies and procedures.

To manage the team of HR Business Partners in the Call Center and ensure high-quality delivery within the SLA target time.

Job Accountabilities

1. Ensure high-quality team performance
2. Ensure staff rules and regulations are up to date and aligned with Tanfeeth goals and strategies
3. Ensure HR policies are up to date and aligned with the company's goals and strategies
4. Ensure the provisions of a cost-effective benefits plan; monitor benefits environment for cost savings
5. Ensure there are no variances between the budgeted and actual salaries and headcount
6. Ensure employee concerns are addressed and the E-Sat targets are met
7. Lead and manage the performance of the unit by setting employee objectives, reviewing and rewarding performance against objectives, and managing leave
8. Identify team knowledge and skill gaps and work with the learning and development team to create and deliver appropriate training
9. Contribute to the development and implementation of Emiratisation
10. Actively contribute to the improvement and development of strategy and objectives of the Business HR Unit
11. Ensure the performance and capacity of Business HR provision by periodically forecasting future needs
12. Manage costs and ensure they are within the given budget
13. Oversee the implementation and administration of Human Resources policies, programs, and practices
14. Develop and implement compensation strategies and structures that align with company goals
15. Perform attrition analysis and create and help implement retention programs
16. Recommend HR policies and objectives that will establish a positive relationship and promote a high level of employee morale and motivation
17. Develop strong working relationships with other executives, management, and staff, providing advice, guidance, and coaching as needed
18. Create and implement employee staff rules and regulations for newly created subsidiaries in the region

About The Company
The Adecco Group is the world's leading provider of HR solutions. With more than 33,000 FTE employees and a network of 5,600 branches in over 60 countries and territories around the world, we offer a wide variety of services, connecting close to 750,000 associates with well over 100,000 clients every day.

The services we offer fall into the broad categories of temporary staffing, permanent placement, career transition, talent development and workforce management solutions, as well as outsourcing and consulting.

The Adecco Group is based in Zurich-Glattbrugg, Switzerland, and we are a Fortune Global 500 company listed on the SIX Swiss Exchange.