Business Development Officer - Outbound Sales (FADES)

Company Description

First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We’re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you’ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger – together.

Job Description

Core Responsibilities

Sales

1. Identify and understand the needs of the customer.
2. Manage selling of products to target customer segments in a professional manner.
3. Ensure accuracy of all bank forms and documents executed by the customer.
4. Ensure optimal utilization of all sales tools and resources.
5. Document and maintain all records of sales activities and provide updates as per requirement.
6. Administer all sales processes and maintain records for the same.
7. Ensure assigned sales targets and budgets are met.
8. Manage various documents for all sales sources efficiently.
9. Participate in all departmental meetings and product training.

Customer Service

1. Administer and ensure compliance to all sale objectives.
2. Monitor all customer queries and ensure timely response to all issues.
3. Coordinate with customers to provide various products and facilities and provide information on all required supporting documentation.
4. Ensure timely processing of all initiated customer transactions.
5. Maintain and update knowledge on applicable FAB products and services.
6. Maintain knowledge on all competitor products and services and analyze all advantages and disadvantages for various products.

Internal Collaboration

1. Adhere to service level targets and coordinate with other departments to meet client service expectations.
2. Engage with key stakeholders including Operations, Technology, Branches, and Legal etc. to deliver timely and effective level of client experience to FAB customers.

Self-Management Responsibilities

1. Define performance goals at the start of the year in discussion with the reporting manager and ensure that the goals are achieved during the course of the year.
2. Identify the training and development requirements for self and agree on them with the reporting manager to ensure that the required trainings are arranged and attended.
3. Strive to achieve the highest levels of proficiency on all the competencies and skills required to perform the role.
4. Keep abreast of professional developments, new techniques and current issues through continued education and professional growth.

Qualifications

1. Minimum high school diploma.
2. Proven experience as a telesales representative or within a sales/customer service role.
3. Track record of successfully meeting sales quota, preferably via phone.
4. Good knowledge of relevant computer systems such as CRM Systems and telephony systems.
5. Excellent communication and interpersonal skills.
6. Outstanding negotiation skills.