Business Development Manager- Personal Finance (Outsourced)

Role : Business Development Manager - Personal Finance

Role Purpose :

• Managing a Team and ensure that overall responsibilities are achieved, while projecting the warm image of ADIB, increase bank’s visibility in the Financial Market.
• Developing new strategies for the business for the respective area and build suitable plans to increase the business.

Key Accountabilities of the role:

• Main Responsibilities :
• To ensure that the set targets are met/exceeded on time.
• Ensure Team fully adheres to ADIB policy and procedure on day-to-day business management.
• Ensure adequate leave plan for the team and execution of the same effectively.
• Daily / Weekly Responsibilities :
• Ensure business proposed/booked under ADIB policy and procedure with Shari’a compliance.
• Monitor day-to-day activities of IFE’s and ensure appropriate business management/control is in place.
• Coach Team on day-to-day business activities, guiding to achieve monthly goals.
• Review and recommend standard credit applications and ensure authenticity of the critical documents (MRF, identification documents, bank statements, etc.).
• Update the leads status on time; please ensure status update before leaving your desk for the day.
• Ensure daily attendance; if there is regular absenteeism, then escalate to SM.
• Ensure disbursement files are in order prior to forwarding the file to RFO, by cross-checking customer’s original documents against copies. Files must be sent to RFO immediately or within the next 1 working day.
• To ensure proper handover of all customer-related files/documents prior to staff’s leaver starts or in the event of resignation/termination and arrange proper follow-up/closing of each case.
• Handle customer complaints directly; should not let IFE’s handle complaints directly at any point.
• Ensure all IFE’s are aware of products, policies & promotions of ADIB and keep on updating them on changes.
• Open business channels for IFE’s by visiting potential employers/high net worth customers and can be introduced to IFE’s.
• Monthly Responsibilities :
• Motivate high achievers by recognizing them in team meetings, also provide opportunities to other staff to grab top positions by creating healthy inter-team competition.
• Recognize staff training requirements while evaluating their monthly performance.
• Arrange IFE training/coaching based on recognized areas of weakness and maintain track; escalate to SM if in case of hopeless.
• Recommend disciplinary action for those showing no improvements.
• Support SM on Al Khair STL / Settlement / Clearance / STL, based on calls.
• Visit 2 ministries/Departments/Listed companies and provide report to Business Visit Report to SM.
• Annual Responsibilities :
• Conduct annual appraisals and recommend staff recognition.