Business Development Manager

The purpose of this job is to increase the existing customer base for the company and the primary focus is to locate and qualify new prospects and grow existing accounts by generating interest in the company's services and products.

• Build and maintain profitable relationships with key customers across Damac Masion's projects.
• Promote and expand the rental managed scheme business by updating new and existing customers on the latest offers in order to increase sales.
• Negotiate and handle customer complaints to resolve the same in line with company’s policies in an efficient manner.
• Coordinate with different departments such as reservations, operations, and finance to meet owner's expectations.
• Review customer accounts and transactions while resolving issues.
• Monitor customer satisfaction levels.
• Escalate unresolved issues to the appropriate internal channel.
• Follow up with the customer, find out if the solution actually worked, and take note of the customer’s suggestions on what can potentially improve their experience.
  

Qualifications & Experience

• Bachelor's degree in Business Administration, Sales & Marketing preferred with Dubai experience.
• Arabic / English Speaker
• Valid UAE driving license / Vehicle.
• At least 5 years of work experience preferably in the area of CRM (real estate)
• Excellent organizational skills and the ability to handle multiple priorities simultaneously.
• Strong communication abilities, including advanced presentation skills (verbal and written)
• Proficient in Excel, Word, and PowerPoint.

• Identifying New Business Opportunities:

  • Research and identify new business opportunities and potential markets for expansion.
  • Conduct market research and analysis to understand trends, customer needs, and competitor strategies.
  • Develop strategies for entering new markets and building relationships with potential clients.

• Lead Generation and Sales:

  • Generate leads and create a sales pipeline for new clients.
  • Qualify leads and set up meetings with potential clients to discuss business opportunities.
  • Develop tailored sales pitches and proposals for clients and negotiate terms to close deals.
  • Work with the sales team to ensure that leads are converted into long-term clients.

• Client Relationship Management:

  • Develop strong, ongoing relationships with existing clients to ensure repeat business and customer satisfaction.
  • Serve as the main point of contact between the company and key clients, ensuring that their needs are met.
  • Monitor client satisfaction and address concerns promptly to maintain strong partnerships.

• Strategic Partnerships and Alliances:

  • Identify and establish strategic partnerships that complement the company’s business objectives.
  • Collaborate with partners and other businesses to expand the company’s market reach.
  • Negotiate partnership terms and ensure that agreements are mutually beneficial.

• Sales and Marketing Alignment:

  • Collaborate with the marketing team to develop campaigns and materials that support business development efforts.
  • Align marketing and sales strategies to effectively promote the company’s offerings to potential clients.
  • Provide feedback to the marketing team regarding client needs and trends to improve product or service offerings.

• Business Development Strategy:

  • Create and execute a business development plan that aligns with the company’s growth objectives.
  • Set measurable goals and KPIs to track the success of business development initiatives.
  • Continuously evaluate and refine business development strategies to improve outcomes.

• Market Expansion and Growth:

  • Identify new regions or countries for potential business expansion.
  • Analyze market conditions to assess the potential for growth in different geographic locations or verticals.
  • Coordinate the entry strategy for new markets, ensuring that resources are allocated effectively.

• Reporting and Analysis:

  • Regularly report on business development progress to senior management, including pipeline status, sales forecasts, and key performance metrics.
  • Analyze data to assess the effectiveness of business development strategies and adjust as needed to meet goals.