Business Development Manager

We are looking for a Business Development Manager to join our Multipass team within Dyninno Group fintech division.

Multipass is an innovative bank challenger offering financial solutions for businesses engaged in cross-border activities. We provide multi-currency business accounts with real-time FX services for fast, easy international transactions. With dedicated support and strong fraud prevention, we ensure secure and efficient financial management. Our offerings include local accounts in the UK, US, and EU, plus a single multi-currency IBAN supporting 30+ global currencies ideal for businesses with global ambitions.

As the Business Development Manager, you will be responsible for business development, servicing and managing customer relationships through one-on-one engagement, identifying client needs and providing them with the appropriate Multipass products, services, and solutions. The BDM is also responsible for managing its own portfolio and customer retention.

Client Acquisition:

• Responsible for lead generation and appointment setting and developing a healthy sales pipeline.
• Presenting the company to potential clients through direct communication, telephone calls, meetings, and emails.
• Acquire new clients and submit applications to ensure an excellent onboarding experience.
• Achieve assigned targets and secure profitable business transactions.

Portfolio Management:

• Offer new clients FX & payment solutions, enroll clients for alternate channels and value-added services to increase transaction volumes and grow the assigned portfolio.
• To undertake regular portfolio reviews to understand portfolio growth.

Relationship Management:

• Review client dossiers to ensure capture current and future needs; identify and respond to customers requirements and ensure complaints are resolved within agreed turnaround times to build and maintain long-term relationships.

Customer Service:

• Demonstrate Our Promise and apply the Multipass Service Standards to deliver the company’s required levels of service in all internal and external customer interactions.

Compliance:

• Adhere to all relevant organizational and departmental policies, processes, standard operating procedures, and instructions so that work is carried out to the required ongoing basis with high attention.
• Alertness to AML procedures and take the lead to be alert to unusual or suspicious customer activities. Job holder must report any suspicious transaction to the respective Unit MLRO via line manager (reporting manager).
• Observant of reputation risk.
• Strictly prohibited from miss-selling activities.

• Bachelor’s degree in a business-related field.
• English language is a must; Arabic or Hindi will be considered an advantage.
• Professional Qualification CPA, ACCA, Credit Management will be considered an advantage.
• Knowledge of SME &/or Commercial banking liability products.
• Existing portfolio of clients who require FX and cross-border payments.
• Expert in account opening documentation and KYC.
• Good understanding of FX products (plain vanilla).
• 3+ years banking experience in direct sales, customer service, and relationship management in UAE.
• A good understanding of the general, economic, and business environment of the region.