Business Analyst (Siebel CRM)

Business Analyst (Siebel CRM) - CREQ191536 Description

Role : Business Analyst

Skill : Business Analyst, Siebel CRM, Agile

Description:

• Document and analyze user business processes and requirements
• Conduct testing of new or modified systems
• Serve as communications link between user and technical group
• Provide ongoing user support including troubleshooting and resolution of system issues
• Collaborate with marketing team to develop CRM strategies based on enrollment funnel and customer lifecycle including leveraging CRM data to create appropriate segments for targeting and analysis
• Assisting users with setup of campaigns/events
• Monitoring quality of data and processes; creating reports and queries
• Adding/removing users, training new users, and maintaining user documentation
• Assisting GT Team with management of system configuration, roll-out of upgrades, and implementation of new features and functionality
• Experience in Agile projects (Scrum, Kanban)

Qualifications for CRM Business Analyst:

• Proven experience in functional design, business change, operating model design, and process design
• Understanding of the software development life cycle principles, with a background in software development
• Strong background in business analysis and/or system analysis
• Experienced in UAT and bug fixing
• Prior experience in Siebel CRM projects is highly preferred
• Background in the insurance industry is a definite advantage

Primary Location: Dubai, Dubai, United Arab Emirates

Job Type: Experienced

Primary Skills: BA-Foundational

Years of Experience: 7

Travel: No