Business Analyst - Allianz Partners

The sales support team is responsible for fostering profitable growth in the local Business Units and Global functions across 44 countries and 6 different personas. One major pillar is supporting sales by providing sound sales processes, sales applications, and training. The Global Sales Support Team is the home of the Salesforce applications, which is used as the collaboration tool for Sales with adjacent functions such as Legal Compliance and Underwriting. We are seeking a skilled and detail-oriented Business Analyst to join our team. The Business Analyst will be responsible for analyzing business processes, identifying areas for improvement, and developing strategies to enhance efficiency and productivity. The ideal candidate will possess strong analytical skills, excellent communication abilities, and a deep understanding of business operations and IT systems. The candidate should enjoy working in a global setup since our team is spread across multiple countries, as are our stakeholders. This position reports into the Salesforce CRM manager.
What you do

• Work with stakeholders to define and refine business requirements based on the ever-changing business needs.
• Create detailed documentation of business requirements, processes, and solutions.
• Develop and document business process models to illustrate current and future states.
• Design, develop, and maintain regular reports, dashboards, and scorecards using various data reporting tools to monitor adoption of new processes.
• Facilitate discovery sessions working with business, technical, and functional team members to identify the right solution.
• Analyze data to identify trends, patterns, and insights that inform business decisions.
• Collaborate with IT and data teams to enhance existing solutions and build new functionality.
• Provide training and support to end-users.
• Assist with the implementation and UAT of newly designed functionality.
• Identify opportunities for process improvements and contribute to ongoing optimization efforts.
• Participate in special projects and perform ad-hoc analyses as required by management.
• Support in building a community approach for Customer Account governance.

What you bring

• 4 years of experience in business analysis or a similar role.
• Advanced proficiency in PowerPoint, Word, Excel, and collaboration tools such as Miro and Jira (an advantage).
• Excellent verbal and written communication skills.
• Proven ability to manage multiple tasks and adapt to a changing fast-paced environment.
• Strong problem-solving skills and the ability to exercise sound judgment.
• Salesforce experience is an advantage.
• Fluent in English; other languages are an advantage.

What we offer
Our employees play an integral part in our success as a business. We appreciate that each of our employees is unique and has unique needs and ambitions, and we enjoy being a part of their journey. We empower and encourage you with your personal and professional development, ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is a key priority for us. This is why we build Work Well programs to provide you with peace of mind and give you flexibility in planning and arranging for a better work-life balance.
Job Level: Professional Location: Dubai, AE
Area of Expertise: Operations Unit: Allianz Partners Employing Entity: ALLIANZ PARTNERS Job Type: Full-Time Remote Job: Hybrid working Employment Type: Permanent ID: 55877 Position Cluster: Non-Executive
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability, or sexual orientation.
Great to have you on board. Let's care for tomorrow.