Business Analyst

Headquartered in Hong Kong, we have over 100 hotels and resorts under four brands nested in key cities and beautiful beachfront locations globally.

Regarded as one of the world's finest hotel ownership and management companies, Shangri-La is dedicated to delight guests around the world with legendary service, finely tuned from over 50 years of hospitality from the heart. We have an affinity with Asian travellers and we offer them a gateway to the rest of the world, positioning us a leading brand in luxury hospitality.

Duties & Responsibilities

The Business Analyst will support the Regional Head of Operations to plan and execute the operational business strategies and enable properties in the Middle East, Europe, India & Americas (MEIA) region to own their success.

The Business Analyst delivers technical & analytical support to provide data-driven performance insights and decision-making on revenue management metrics including, but not limited to, market share performance, pricing effectiveness, booking pace by segment and tier, market segmentation, channels, and source market trends. The Business Analyst will also support with

• Monitor and measure the financial performance of the Region.
• Deliver actionable monthly and quarterly reporting for Senior Leadership.
• Use data and reports generated by the various reporting systems (IDEAS, TM1, Blueprint) and complete own analyses of operating results, trends and variations in results vs. expectations to identify gaps and shortfalls.
• Use data analysis to assist with actual/potential control issues and process improvement opportunities.
• Partner with hotel leadership to identify appropriate performance gaps and present a summary to the senior leadership.
• Analyze hotel performance and identify areas for enhancement.
• Conduct market research on trends and major economic indicators.
• Research and collect information from various sources relating to market data, historical cycles, travel and tourism trends, and market dynamics.
• Maintain dashboards and other tools used in data analysis.
• Generate and provide accurate and timely results in the form of reports, presentations, etc.
• Assist in analyzing information and evaluating results to choose the best solution and solve problems.
  
  

• Bachelor's degree from an accredited university in quantitative discipline (finance, computer science, operations research, economics, mathematics, statistics, etc.) and minimum 2 years’ related work experience.
• Language Requirements: proficiency in English is required (speaking, reading, and writing).
• Technical Requirements:
• Advanced Microsoft Excel skills is required.
• At least one of the following: statistical analysis software skills, business intelligence and reporting software skills, data visualization skills is required.
• Tableau or Power BI experience preferred.