Branch Supervisor FB

Notice period: Immediate

Reporting to: Branch Manager

Specific Roles and Responsibilities

• Managing restaurant staff's work schedules
• Conducting regular inspections of the restaurant kitchen to determine whether proper standards of hygiene and sanitation are maintained.
• Checking in on dining customers to enquire about food quality and service.
• Monitoring the restaurant's cash flow and settling outstanding bills
• Reviewing customer surveys to develop and implement ways to improve customer service.
• Resolving customer complaints in a professional manner.
• Overseeing all front and back of the house restaurant operations
• Organizing workflow and ensuring that employees understand their duties or delegated tasks
• Monitoring employee productivity and providing constructive feedback and coaching
• Receiving complaints and resolving problems
• Maintaining timekeeping and personnel records
• Passing on information from upper management to employees and vice versa
• Ensuring adherence to legal and company policies and procedures and undertaking disciplinary actions if the need arises
• Ensuring that all checklists, requisitions, and proper opening and closing duties are completed for each shift.
• Communicating effectively both verbally and in writing to provide clear direction to the staff.
• Observing performance and encouraging improvement where necessary
• Ensuring staffing levels for all outlets are accurate based on event and business needs.
• Carrying out all the roles and responsibilities of the junior level as and when required.

Prerequisites

• Graduate in Hospitality, Travel and Tourism, or Hotel Management
• 35 years of minimum experience in a restaurant or related industry
• Minimum 2 years of experience in a management role within a restaurant or hotel
• Fluent in English (Speaking, Reading, Writing)

Character Requirements

• Pleasing Personality: Positive, Energetic, Motivated & Optimistic
• Courteous, Respectful & Polite
• Excellent attention to detail, observation, and memory
• Shows Compassion and is caring and driven
• Able to demonstrate a clear passion for the F&B and Service Industry
• Excellent face-to-face and telephone communication skills
• Ability to handle significant stress and pressure
• A good listener and able to consider all information
• Flexible and willing to work long hours
• Advanced knowledge of Microsoft Office package: Word, Excel, and PowerPoint