Branch Sales Executive - Sharjah and NE Region (Outsource) | Dubai, UAE

Branch Sales Executive - Sharjah and NE Region (Outsource)

Company: ADIB - Abu Dhabi Islamic Bank
Location: Dubai, United Arab Emirates
Posted: 18 days ago
Type: Permanent
Salary: Competitive

Role Purpose:
To source Personal Finance Applications from the local market, ensuring that sourcing of business is within ADIB's permitted policy and procedure.

Key Accountabilities of the Role

Main Responsibilities

• Source New to Bank Personal Finance products to the specified target segment and achieve or exceed the assigned target.
• Prepare & maintain DSR (Daily Sales Report) for all visited customers and company visits.
• Create and maintain good relationships with all business entities/individuals where business is sourced.
• Visit potential companies/institutions to finalize business deals within the targeted turnaround time based on ADIB policy & procedure and provide feedback to RSS.
• Maintain full awareness of product knowledge and implement them at all times.
• Deliver timely and prompt service to customers.
• Adhere to stipulated office timings, maintain secrecy norms, ensure data confidentiality, and be presentable.
• Submit DSR to the respective Branch Manager by the end of the day with complete details; non-compliance will be escalated.

Regular / Occasional Responsibilities

• Prepare and review Standard Credit Applications ensuring all information is accurate and verify critical documents (i.e., Cheque, Copies of: Bank Statement, Passport, Emirates ID, Salary certificate, etc.) before sending to PU for processing.
• Ensure all applications submitted are error-free and rectify any errors.
• Follow the approval process and escalate delays to BM/OSM if necessary.
• Execute Murabaha contracts with customers representing ADIB, preparing files as per the checklist, and forward card allocation for issuance within 24 hours of completing signing formalities with the customer.
• Check PF disbursement and notify the BM/OSM in case of delays at the Card center end.
• Maintain good rapport with inter-department peers to ensure smooth business flow.
• Participate in activities assigned by your BM/OSM/line manager during promotions.
• Initiate cross-selling of other banking products on a best-efforts basis when required.
• Escalate customer complaints to the supervisor level immediately, if any.

Specialist Skills / Technical Knowledge Required for this Role

• Broad knowledge of ADIB's PF and other RBG products & services.
• Fair knowledge of service standards, sales skills, and computer skills.
• Good knowledge of UAE banking practices, regulations, and risks.
• Thorough knowledge of all regulations issued by the Central Bank of UAE.
• General awareness of competitors in the local market.