Branch Sales Executive - Dubai Region (Outsource Role) | Dubai, UAE

Branch Sales Executive - Dubai Region (Outsource Role)

Company: ADIB - Abu Dhabi Islamic Bank

Location: Dubai

Role Purpose:
To source Personal Finance Application from the local market, ensuring that sourcing of business is within ADIB permitted policy and procedure.

Key Accountabilities of the role:

1. Main Responsibilities:
   • To source New to Bank Personal Finance, Covered Cards, Auto & Takaful products to the specified target segment and achieve or exceed the assigned target.
   • To prepare & maintain DSR (Daily Sales Report) for the entire visited customers & company visits.
   • Create and maintain good relationship with all the business entities / individuals where the business is sourced.
   • To visit potential companies / institutions to finalize business deals within the targeted turnaround time based on ADIB policy & procedure and give feedback to RSS.
   • Full awareness on product knowledge and implementing them at all times.
   • Deliver a timely prompt service to the Customers.
   • Adhere to stipulated office timing, follow secrecy norms, maintain data confidentiality & be presentable.
   • DSR should be submitted to the respective Branch Manager by end of day with complete details; non-compliance will be escalated.
2. Regular / Occasional Responsibilities:
   • Prepare and review Standard Credit Application ensuring all information provided is accurate and ensure authenticity of critical documents (i.e. Cheque, Copies of: Bank Statement, Passport, Emirates ID, Salary certificate, etc.) prior to sending to PU for processing.
   • Ensure that all applications submitted are error-free and rectify any errors.
   • Follow the approval process and escalate delays to BM/OSM if any.
   • Execute Murabaha contract with the customer representing ADIB, and prepare the file as per the checklist, forwarding card allocation for card issuance through the coordinators within 24 hours of completing signing formalities with the customer.
   • Check the Finance disbursement and notify the BM/OSM in case of delay.
   • Maintain a good rapport with inter-department/peers to ensure a smooth flow of business.
   • Participate in activities assigned by your BM/OSM/line manager during promotions.
   • Initiate cross-sell of other banking products on a best efforts basis (when required).
   • Escalate customer complaints to the supervisor level immediately if any.

Specialist Skills / Technical Knowledge Required for this role:

• Broad knowledge of ADIB's PF and other RBG products & services.
• Fair knowledge of service standards, sales skills, and computer skills.
• Good knowledge of UAE banking practices, regulations & risks.
• Thorough knowledge of all the regulations issued by the Central Bank of UAE.
• General awareness of competitors in the local market.