Branch Operation Manager - Carrier

Country: United Arab Emirates

Location: UTS Carrier Palladium building 2nd floor Al Quoz Dubai UAE

Role: Branch Operation Manager

Full/Parttime:

Build a career with confidence

Carrier Global Corporation, a global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we’ve led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class diverse workforce that puts the customer at the center of everything we do.

About the role

Supervises a team of entry to intermediate level Field Service professionals or supervisors of Field Service Technicians. Manages day-to-day priorities in solving client issues received by the team. Optimizes manpower and resources, responds to complaints of customers, and escalates key issues to senior management.

Key Responsibilities:

• Coordinates, prioritizes, and resolves issues encountered by a more experienced team.
• Optimizes the usage of manpower, standard time, equipment, and energy of the more experienced team.
• Escalates critical/complex issues that will impact the business.
• Manages the more experienced team according to established programs and objectives.
• Quality Issue Management.
• Contacts customers, collects feedback, and establishes and maintains good relationships with customers.
• Responds to key customer complaints and carries out customer satisfaction investigations to ensure establishment of appropriate improvement plans.

Requirements

We are looking for people who, as a minimum, you must have:

• Understanding of basic management approaches such as work scheduling, prioritizing, coaching, and process execution.
• Specialized knowledge of technical or operational practices.
• University Degree and a minimum of 3 years prior relevant experience.

Benefits

We are committed to offering competitive benefits programs for all of our employees and enhancing our programs when necessary.

• Enjoy your best years with our retirement savings plan.
• Have peace of mind and body with our health insurance.
• Make yourself a priority with flexible schedules, parental leave, and our holiday purchase scheme.
• Drive forward your career through professional development opportunities.
• Achieve your personal goals with our Employee Assistance Programme.

Our commitment to you

Our greatest assets are the expertise, creativity, and passion of our employees. We strive to provide a great place to work that attracts, develops, and retains the best talent, promotes employee engagement, fosters teamwork, and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices providing enriching career opportunities, listening to employee feedback, and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

Apply Now!

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.

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