Branch Operation Manager

Country: United Arab Emirates

Location: UTS Carrier, Palladium building, 2nd floor, Al Quoz, Dubai, UAE

Role: Branch Operation Manager

Full/ Part-time:

Build a career with confidence

Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

About the role

Supervises a team of entry to intermediate level Field Service professionals or supervisors of Field Service Technicians. Manages day-to-day priorities in solving client issues received by the team. Optimizes manpower and resources, responds to complaints of customers, and escalates key issues to senior management.

Key Responsibilities:

• Coordinates, prioritizes and resolves issues encountered by a more experienced team.
• Optimizes the usage of manpower, standard time, equipment and energy of more experienced team.
• Escalates critical/complex issues that will impact the business.
• Manages more experienced team according to established programs and objectives.
• Quality Issue Management.
• Contacts customer, collects feedback, and establishes and maintains good relationship with customers.
• Responds to key customer complaints and carries out customer satisfaction investigations to ensure establishment of appropriate improvement plans.

Requirements:

• Understands basic management approaches such as work scheduling, prioritizing, coaching and process execution.
• Requires specialized knowledge of technical or operational practices.
• University Degree and a minimum of 3 years prior relevant experience.

Benefits:

• Enjoy your best years with our retirement savings plan.
• Have peace of mind and body with our health insurance.
• Make yourself a priority with flexible schedules, parental leave and our holiday purchase scheme.
• Drive forward your career through professional development opportunities.
• Achieve your personal goals with our Employee Assistance Programme.

Our commitment to you:

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

Apply Now!

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Job Applicant's Privacy Notice:

Click on this link to read the Job Applicant's Privacy Notice.