Branch Manager Emiratized Role

To handle and be responsible for the assigned Branch.

ACCOUNTABILITIES:

Customer Service

1. Approve opening / closing of all types of accounts for the branch (Individual / SME).
2. Check and authorize all types of requests from customers.
3. Check Norkom system for branch related customers & accounts opening.
4. Check and approve all high level teller transactions as per the approved 1.5M 2nd level authorization limit and above for the branch.
5. Verify customers' signatures against the specimen on Bank's records.
6. Ensure all customer requests are satisfied within the acceptable timeline.
7. Approve all customer requests forwarded by branch to CBG Account Services / TBO for processing.
8. Check and approve all letters in the branch.
9. Authorize customer account statements issued by the branch as per the bank policy.
10. Check and authorize customer request for EAAIC redemption.
11. Ensure all customer requests received are processed the same day.
12. Ensure Bank's policy on off-hours is followed.
13. Ensure users' status is closed in Globus at end of the day.

Security Items

1. Joint custodian for the branch's Main Vault door.
2. Joint custodian for customers' Debit card, Returned cheques, and Cheque book.
3. Custodian of branch door keys & security alarm system code for the branch.
4. Key / combination as detailed in Keys register on even date.
5. Custodian of bank's round stamp for the branch.
6. Custodian of Safe Deposit Locker in the branch.

Reviews and Controls

1. Daily branch reports printed, reviewed & signed.
2. Daily review of the cheque returned report and reporting customers' names to CBUAE if applicable.
3. Daily vault cash bundle count at EOD to be conducted.
4. Daily checking of branch surveillance recording system and ensuring that cameras are operating, recording clear images, and the time is in sync with Globus time.
5. Daily independent review of teller voucher against system generated report at EOD.
6. Daily reconciling / proofing of Manager Cheques E Dirham transit accounts.
7. Monthly reconcile the numbered forms register against the actual stock.
8. Monthly review and approve KRIs in RCSA system.

Qualifications :

Minimum Qualification

Bachelor's degree in Business Administration Management or any related discipline.

Minimum Experience

Minimum of 10 years of experience in Customer Service with at least 5 years in a similar role.

Remote Work : No

Employment Type : Fulltime