Branch Manager

Bachelor of Business Administration (Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

JOB PURPOSE:

To effectively manage the Branch to deliver sales and budget targets, offer high level of customer service, and create a challenging and healthy environment where staff can develop. This includes ensuring the branch is fully compliant with operations and credit.

ACCOUNTABILITIES:

1. Ensure adequate staffing of each department within the branch.
2. Manage selection of branch sales staff.
3. Complete appraisal forms and collect input from the segment area manager and send the completed form to AM to handover to HR.
4. Be visible to customers and staff.
5. Ensure that the branch is running smoothly and effectively.
6. Maintain a high level of customer service and handle customer complaints with TAT.
7. Implement transformation initiatives as part of the LEAP program (e.g., Customer programs, new roles).
8. Implement Consumer Banking sales initiatives (e.g., products to push, sales campaigns, ways to approach customers, etc.).
9. Develop and implement further sales initiatives (e.g., bring in new business using personal contacts, direct sales force, and branch staff).
10. Monitor and ensure branch performance meets KPI targets per customer segment (excluding Elite Gold).
11. Supervise branch performance by participating in and leading daily retail sales team meetings and weekly service team and full branch meetings.
12. Provide direct coaching, mentoring, and guidance to all staff.
13. Identify staff training needs (products, systems, sales skills) and address them.
14. Maintain satisfactory record on branch reports from Internal control, Credit examination, and financial Auditors.
15. Review Audit and Compliance reports related to the branch and ensure that corrective actions are taken when required and ensure they are not repeated any further.
16. Interaction with colleagues/internal stakeholders and ensure completion of Mandatory trainings.
17. NPS: Ensure assigned NPS target is achieved by representing FAB values and following customer obsessed methodology to ensure a high level of customer experience at all times with zero customer complaints.
18. Ensure staff punctuality and attendance.
19. Ensure that no work is left pending by assigning tasks to the proper departments and allocating it fairly to staff within departments.
20. Act as PML Co-Ordinator for the branch.
21. Custodian of Safe deposit locker.
22. Cash Vault custody.
23. Police alarm.

Desired Candidate Profile

Qualifications:

1. Bachelor's degree in any discipline with substantial credit and customer service experience in the branch network.
2. 10 years relevant experience in the banking sector with at least 5 years in similar positions of progressively increasing managerial responsibilities in the branch network.