Branch Manager

Roles and Responsibilities

Manages and ensures efficient sales operations of the branch to properly address customer requirements and to achieve sales targets within his pricing authority, volume and customer satisfaction standards.

Job Responsibilities

• Monitor and ensure adherence to the branch sales process and documentation to ensure customer satisfaction.
• Maintain a prospecting system to ensure additional business and contribute to the achievement of sales targets. Track the leads generated by the sales team to ensure that customers are pursued to close the deal.
• Handle customer requests for any discounts to ensure discounts given are within the authorized limits as per company policy.
• Supervise the day-to-day activities of different sales teams for each brand represented. Drive the teams to achieve branch revenue targets, both quantitative and qualitative to ensure meeting the overall company budget achievement. This also includes meeting with the line manager on a regular basis to share status, achievements, and action plans.
• Monitor and ensure that the delivery process requirements are met in order to ensure customer satisfaction.
• Review and manage sales performance versus the set targets and provide support to the sales team (i.e., assist them in closing difficult sales deals) in order to ensure branch achievement.
• Actively manage the variable costs of the Branch, especially on a deal-to-deal level, to ensure cost efficiency and resource optimization.
• Handle fleet sales in the area and bring leads to the sales team to help achieve the branch target.
• Motivate the sales team to maintain high morale to achieve the highest level of customer satisfaction. Evaluate the performance of the sales personnel and recommend appropriate action to the Sales Manager to improve performance.
• Keep abreast with product information, features, accessories, and market/competitor information in order to provide the necessary information to customers and aid them in their buying decisions.
• Ensure all accounts reconciliations for sales, (including daily collection deposits to the bank) are done accurately and timely. Ensure that the required reports are submitted to Accounts as scheduled.
• Review, analyze, prepare, and deliver periodic (monthly, half-year, and yearly) performance reviews for all team members of the branch. This includes driving performance within related key performance areas or KPAs, through periodic revision of concerned KPIs and action plans as needed.
• Manage and take care of the overall branch requirements.
• Leadership responsibilities to ensure the effective achievement of functional objectives through the leadership of function – setting individual objectives, managing performance, developing and motivating staff, provision of formal and informal feedback and appraisal – in order to ensure that the highest level of performance is achieved.

Job Requirements

Qualifications

• Diploma / Bachelor’s degree preferably with an automobile background.

Desired Candidate Profile

A Branch Manager oversees the operations of a branch within a larger organization, typically in retail, banking, or service sectors. Here are some essential skills and responsibilities for this role:

Key Skills:
Leadership: Ability to motivate and guide a team towards achieving branch goals.
Customer Service: Strong focus on customer satisfaction and resolving issues effectively.
Financial Acumen: Understanding financial reports, budgeting, and profit margins.
Sales Skills: Ability to drive sales initiatives and develop strategies to increase revenue.
Communication: Clear and effective communication with staff, customers, and upper management.
Problem-Solving: Quick and effective decision-making in response to challenges.
Organizational Skills: Managing multiple tasks and prioritizing effectively.
Compliance Knowledge: Understanding industry regulations and ensuring the branch adheres to them.
Training and Development: Skills in training staff and fostering professional growth.
Analytical Skills: Ability to analyze data to make informed decisions and improve operations.