Boutique Manager

Responsible for high standards of customer service in all areas of operations, by ensuring that all store staff have complete knowledge about their functional areas so as to perform their jobs effectively. Customer service standards are maintained at point of sale and any customer complaint or issue is resolved with the objective of achieving customer satisfaction whilst taking decisions within company policies and procedures.

Support all marketing and promotional measures by ensuring that suitable changes and modifications in merchandising are approved by the Store Manager, and made in consultation with the visual merchandising team to support the campaign with minimal disruption during regular store hours. Suitable manpower planning is done by department managers, and stock planning is done to effectively support expected demands.

Drive Sales & Profitability
Support the Retail Operations Manager by participating in the process of monthly forecasting by receiving inputs relating to product/range from various departments. Monitor progress through weekly meetings, and initiate corrective measures in case of deviations from the forecast with the objective of ensuring that monthly and yearly budgets are achieved.
Meets or exceeds profitability expectations for the store in sales, payroll, shrink, and conversion. Creates and executes strategies to maximize store sales and control expenses.

Operational Effectiveness
Controls company assets by meeting all loss prevention measures (consistent management of inventory, in- and out-bound stock movements, sales, returns, exchange, store maintenance, etc).