Bellman

Overview

Over the past two decades, The First Group has forged a reputation as one of the hospitality industry’s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Our corporate ethos and unique vision for the future of hospitality is encapsulated in our fast-growing portfolio of award-winning hotels and residences, exciting F&B outlets and lifestyle venues, and delivered through our array of complementary third-party hotel and asset management services.

Core to our vision for the future of hospitality is The First Collection, our award-winning hotel brand that reflects the rich culture, innovative spirit, and unparalleled refinement for which Dubai is famous. The First Collection’s urban lifestyle resorts, situated in prime locations across Dubai, are renowned for their unique blend of world-class hospitality and modern flair, as well as their cutting-edge guest facilities and services, which include exclusive access to the stunning Soluna Restaurants and Beach Club, located on the world-famous Palm Jumeirah.

Every hotel in our fast-growing portfolio reflects our ambition to capture the essence of urban living, blending it seamlessly with the tranquillity of a serene getaway. The First Collection echoes the city’s heartbeat, ensuring all our guests are made to feel a part of the magnificent tapestry of Dubai, the world’s most exciting metropolis.

Job Description

The Bellman is responsible for providing exceptional customer service to hotel guests, especially when it comes to their luggage and transportation needs. They are responsible for greeting guests upon arrival, assisting them with their luggage, and providing information about the hotel's amenities and services. The Bellman must be polite, courteous, and knowledgeable about the local area to provide a positive guest experience.

• Opening the front door for guests and directing them to the check-in desk.
• Showing checked-in guests to their rooms and ensuring that everything in the room is in order (checking the lights, ventilation, and heating).
• If any equipment is not working properly, reporting this to the maintenance department so that it can be repaired.
• Introducing the features of the room to the guests and explaining how to use the air conditioning system, audiovisual systems and equipment, electronic “do not disturb sign” system, coffee making unit, minibar, and telephone.
• Giving guests information about directions, the hotel, hotel area, and local tourist attractions.
• When guests have checked out, offering assistance with luggage (storing it or carrying it to the vehicle).
• Giving directions to places of interest, sightseeing, and shopping areas.
• Ensuring that each piece of luggage stored has a tag (filled in properly as per Hotel standards) on it, and the owner of the luggage receives the other part of the luggage tag.
• Delivering all guest messages/faxes/letters/parcels to the guestrooms.
• Running errands requested by the Front Desk staff.
• Loading and unloading luggage from/to the vehicles.
• Coordinating the traffic of vehicles in front of the hotel (guests’ cars, limousines, taxis, minivans, buses).
• Providing car valet service: driving the guests’ cars to and back from the Hotel’s designated outsourced garage.
• Following all health & safety policies.
• Implementing, maintaining, and continuing to improve departmental policies, procedures, and service standards.
• Carrying out any other duties requested by Front Desk Agents or Front Office Manager.
• Being responsible for maintaining a clean and tidy work area at all times (including the lobby and the area of the hotel entrance).

Desired Skill & Expertise

• At least one year of experience working as a Bellman in a 4* hotel.
• Excellent communication skills with proficiency in speaking and writing English.
• Good communication and interpersonal skills.
• Extremely agile as the job demands speed and efficiency in its execution.
• Team player with excellent planning and organizing skills.
• Able to work flexible hours with rotating shifts.
• Pleasant personality with good problem-solving skills.