Bellman

An ideal candidate must be a Russian Speaking individual who has experience in luxury hotel or who is a graduate from a well-recognized hospitality school. The Bellman is responsible for achieving guest satisfaction by creating a delightful arrival and departure experience, which includes escorting guests to their destination, handling, delivering and storing of guests’ luggage, communication of information and handling guest requests.

Responsibilities:

1. Act as a hotel “ambassador” at all times.
2. Deliver luggage to the guest room within 7 minutes.
3. Ability to exert physical effort in placing, removing and transporting guest luggage.
4. Deliver messages, packages and facsimiles within 7 minutes of receipt.
5. Deliver newspapers to all guest rooms.
6. Remove luggage from guest rooms upon check out.
7. Answer department telephone within 4 rings, using correct salutations and telephone etiquette.
8. Deliver items to guestrooms promptly to include: Messages, Mail & Faxes, Packages, Flowers, Sundry items requested by guests, and Gift items & Amenities.
9. Polish brass luggage carts and maintain cleanliness of carts.
10. Ability to perform job functions with minimal supervision.
11. Ability to work cohesively with other departments and colleagues as part of a team.
12. Ability to be flexible as the job changes.
13. Obtain department keys and radio/phone; ensure security of such.
14. Be familiar with the entire room product including IT&T equipment.
15. Be familiar with all hotel services including spa and dining.
16. Initiate contact with guests entering the hotel.
17. Approach guests needing assistance.
18. Ability to ensure security of guestroom access.
19. Ability to understand guest inquiries and provide responses.
20. Ability to focus attention on guest needs, remaining calm and courteous.
21. Actively listen and communicate specific guest requests accurately to the Concierge, Reception and Telecommunications colleagues to ensure complete follow up.
22. Ability to promote positive relations with all individuals who approach the Bell Stand and by telephone.
23. Assist Door Person with unloading and loading of vehicles.
24. Collect and record guest preferences.
25. Follow requirements in terms of logbooks, control sheets, etc.
26. Other duties as deemed appropriate by the Chief Concierge and Assistant Chief Concierge.
27. Ability to work flexible hours, including weekends, holidays and evenings.
28. Provide guestroom and hotel tours.
29. Assist Concierge Colleagues with guest requests and services, including retrieval of theatre tickets, flowers and other items as requested.
30. Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.
31. Follow all the FLHSS&E requirements and procedures.