Bellman

Anantara Hotels & Resorts

Abu Dhabi

AED 50,000 - 200,000

Job description

1. Strong Customer Service Skills

A guest-focused attitude, always willing to help with luggage, directions, and any special requests to ensure guests have a positive experience.
Friendly, courteous, and approachable demeanor to make guests feel welcomed.
Ability to anticipate the needs of guests and provide proactive assistance.

2. Physical Stamina and Strength

Ability to lift and carry luggage, bags, and packages of varying weights throughout the day, often in busy or high-pressure environments.
Comfort working on your feet for long periods and in varying weather conditions (e.g., assisting guests at the entrance of the hotel).

3. Communication and Interpersonal Skills

Clear and effective verbal communication with guests, team members, and other hotel staff.
Ability to interact with guests from diverse backgrounds and cultures with respect and professionalism.
Comfortable with answering questions about the hotel, local area, and services.

4. Time Management and Organizational Skills

Managing multiple tasks efficiently, such as assisting guests with luggage, directing them to their rooms, and completing other requests in a timely manner.
Keeping the lobby area organized and ensuring that luggage or guest items are handled promptly and appropriately.

5. Knowledge of Hotel Services and Local Area

Familiarity with the hotel’s services and amenities, including dining options, spa services, transportation, and recreational activities.
Knowledge of the local area to provide guests with directions to nearby attractions, restaurants, transportation options, etc.
Ability to handle requests for local information, taxis, or restaurant reservations.

6. Professional Appearance and Presentation

Maintaining a well-groomed appearance with a uniform that reflects the hotel's brand and values.
A polished demeanor that conveys professionalism and creates a lasting impression on guests.

7. Problem-Solving and Adaptability

Ability to handle unexpected situations, such as dealing with difficult guests, handling lost luggage, or resolving other minor issues.
Adaptable to the needs of the hotel and the requests of guests, being flexible with duties as required.

8. Teamwork

Collaborating effectively with other hotel staff, such as front desk agents, housekeeping, and concierge, to ensure a smooth guest experience.
Providing support for colleagues when needed, especially during busy times or peak hours.

Key Responsibilities

1. Assisting Guests with Luggage

Greeting guests upon arrival and assisting with their luggage by transporting it to their rooms or car.
Ensuring luggage is handled with care and efficiently placed in the guest’s room.
Assisting guests with unloading or loading luggage into vehicles or taxis.

2. Escorting Guests to Their Rooms

Providing a warm welcome and escorting guests to their rooms, offering information about the hotel, room amenities, and available services during the walk.
Ensuring guests are comfortable and settled in their rooms, answering any initial questions they may have about the property.

To anticipate all guest needs and handle all guest inquiries.
To participate in the effective day-to-day operation at the Bell service desk.
To have complete knowledge of the hotel products and services, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other properties.
To ensure the lobby area is clean and tidy at all times.
To greet and acknowledge all guests, welcoming them in a polite and friendly manner.
Assist guests with the luggage, and provide a luggage storage service for guests.
To coordinate delivery of messages and other items to the guest room.
To assist guests who require special attention.
Complete all other shift duties as outlined on the shift checklist.
To assist in ensuring that the transportation arrangements of the hotel work perfectly, including the coordination of taxis, private vehicles, limousines, and other vehicles.
Assist all other areas of the hotel when required.

Qualifications